Returning a purchase can sometimes be a difficult process. Our goal is to make your return as easy and as quick as possible. All returns will follow the guidelines below.
All of our products will come with a 30 day return policy that will be in effect once the item is received by the buyer as confirmed by the tracking number with your shipment. Should a return be opened close to the end date of your return window, a return shipping tracking number must be provided within the 30 day time window. Shipments that arrive back to us past the 30 day window are still valid for return so long as the tracking number shows the shipment was sent out prior to the return date.
- In order to return an item, you must be the original purchaser of that item. We can not accept any returns from anyone other than the original buyer.
- The item must be in the same condition as when it was purchased. If an item is purchased that is brand new or sealed in its original packaging, it must be returned in that same condition. If a brand new item is returned opened/used, a restocking fee might apply.
- Return shipping will be paid by the buyer. If you are returning an item to us due to a defect or issue with your product, contact us to submit for a return shipping reimbursement.
- For cellular devices, service must be deactivated before returning the item to us to ensure a quick and smooth return process.
- All refunds must be issued to the original method of payment. If a purchase was made through Credit/Debit or PayPal, the refund would be issued back to that payment method.
- If a product is returned defective or physically damaged, the buyer will be responsible for the cost of repair to return the device to its original state. Loss of value will be determined by an Authorized Repair Center for that manufacturer and a partial refund will be submitted up to 50% of the purchase price to cover repair costs. If an item has arrived damage, please reach out to us immediately before shipping the item back.
- When returning an item by shipment, please make sure the item is packed safely and securely. We can not be held responsible for any loss or damage to your return when in transit. For items over $50 in value, it is recommended that insurance be purchased directly through the carrier.
- For Software / Downloadable Content, we accept returns within 30 days of receipt for Unopened/Unused content. If software is seen to be used, activated, or otherwise inoperable upon return, your refund request will be denied.
- A Restocking Fee will apply to all brand new items that are returned opened/used. This Restocking Fee can be up to 25% depending on the item and will be reviewed on a case by case basis.
Our goal is to make sure you are completely satisfied with your purchase. Before submitting a request for a return, please contact us and we’ll do our best to make it right.