Return & Refunds Policy

Our goal is to make returns easy and fast. Please review the guidelines below before sending an item back.

Return Window

  • We offer a 30-day return period, beginning on the date your package is delivered (as confirmed by the carrier’s tracking).

  • If your request is opened near the end of the window, your return shipment must be scanned by the carrier within 30 days of delivery.

  • Returns that arrive after 30 days are still eligible if the tracking shows the package was shipped before the deadline.

Eligibility

  • Returns are accepted only from the original buyer of the item.

  • Items must be returned in the same condition as purchased.

    • New/Sealed items must be returned unopened to avoid a fee.

    • If a brand-new item is returned opened or used, a restocking fee up to 50% may apply depending on the item's condition.

Return Shipping & Labels

  • Buyer pays return shipping, unless the item was purchased directly through our eBay store, in which case a prepaid label is automatically provided.

  • If you are returning an item due to a defect or product issue, contact us first to request return-shipping reimbursement; approvals are case-by-case.

Cellular Devices

  • Please deactivate cellular service before returning.

  • If a device is returned with service still active, we may require deactivation before issuing a refund.

Refund Method

  • All refunds are issued to the original method of payment.

Condition & Damage Assessments

  • If a product is returned defective or physically damaged with no evidence of carrier damage in transit, the buyer may be responsible for repair costs.

  • Loss of value will be determined by an Authorized Repair Center for the manufacturer, and a **partial refund—up to 50% of the purchase price—**may be issued to cover repair costs.

  • If your item arrived damaged, please contact us immediately before shipping it back so we can assist and document the claim.

Packaging & In-Transit Risk

  • Pack returns securely. We cannot be responsible for loss or damage in transit.

  • For items valued over $100, we recommend purchasing carrier insurance to protect your shipment.

Software & Digital Goods

  • Software/Downloadable content may be returned within this policy’s timeframe only if unopened and unused.

  • If software is used, activated, or otherwise inoperable upon return, the refund may be denied.

We’re committed to your satisfaction. If something isn’t right, contact us first—we’ll do our best to make it right.

Last updated: February 12, 2025